Cancellation policies

Please note that the cancellation policies below apply only to our after school programs.
To learn more about our camp cancellation policies, visit this page - https://stemschoolinventor.ca/camp-faq

Course Cancellation Policy

Our commitment to our students at Inventor STEM School is reflected in our flexible and understanding approach. We acknowledge that circumstances can change, and we are here to assist you with your cancellation request. While we aim to accommodate your needs to the best of our ability, it is important to note that certain fees (for example, early withdrawal fee) may apply in the event of a cancellation.

Payment method Block - there are no additional fees if the student has attended all the paid classes but is unable to continue within the same course or schedule. We kindly request that you inform us about your decision at least a week in advance so that we can offer the vacant spot to other eager students on our waiting list. If you decide to cancel the order before the last paid class, the remaining amount will be transferred to your family credit account. This credit can be utilised for various purposes such as future evening or weekend after school programs, camps, preschool programs, birthday parties, and even for siblings. We aim to provide you with flexibility and options to make the most of your participation with us.

Payment method Semester entails certain conditions in the event of a cancellation. If you choose to cancel your enrollment before attending the last paid class, an early withdrawal fee of $50 will be applicable. The remaining amount corresponding to the unattended classes will be transferred to your family credit account, offering you the flexibility to use it for future evening or weekend after school programs, camps, preschool programs, birthday parties, or even for your other children.

If you prefer to receive a refund of the remaining balance directly to your debit/credit card, please be aware that an additional administration fee of 3% of the total order amount will be incurred.

Missed Classes Policy/Class Absence Policy

If a student is unable to attend a class, we offer make-up class options for eligible courses only. Make-up classes provide an opportunity for students to work on the specific LEGO build or robot that they missed during their absence. It's important to note that there is no refund available for missed classes. Make-up classes are the exclusive solution provided for eligible courses to ensure students can catch up on the material they missed.
*Participation in our make-up classes is entirely voluntary. If you prefer not to attend a make-up class, kindly let us know! Our teacher's prepare individual kits for each student, and hold them after an absence. Letting us know will help us keep our LEGO kits up to date!

Make-Up Class Policy:

Please note the following details regarding our make-up class policy.
1. Make-Up Class Eligibility and Course Alignment:
- Make-up classes are available only for eligible courses.
Courses that are eligible for a makeup class - Science in your world, Fun with engineering, Mechanics for Beginners, Robotics for Beginners, Robotics with Scratch, Programming with Spike Prime, Mindstorms Robotics, Project Robotics.
Courses that are not eligible for a makeup class - Early Development, Discovering the world with Minecraft:EE, Programming with Minecraft:EE, Architecture, Game Development. In case of absence of these classes, the amounts paid are non-refundable.
- Students can book a make-up class only within the same course they are enrolled in. This ensures that they can work on the topic they missed. For example, if a student missed two classes in the Robotics for Beginners course, they cannot book make-up classes in the Architecture course.
- Please, note that the make-up lesson for a missed class can only be scheduled once. If the child misses their make-up class, the amount paid is non-refundable and no further make-up can be booked.
2. Make-Up Class Structure:
- A make-up class means that the student will attend two classes within the same weekend: their regular class and the make-up class
- If parents choose to book a make-up class right before or after their child's regular class, we kindly invite them to provide a snack and extra water for their child. During the break, the student can enjoy the snack and stay in the classroom under the supervision of the teacher. This arrangement is designed to enhance convenience for both parents and students. Please, make sure to inform our administrative team at reception on the day of the class if you have scheduled back-to-back make-up classes
- Make-up classes are only permitted within the semester and cannot be added as an extra class
3. Booking Make-Up Classes:
- We value your convenience, which is why parents have the flexibility to book make-up classes on their own online via the provided link
- To assist with planning, we publish the available make-up class time slots every Wednesday at 2 pm for the upcoming weekend
- Parents have until Friday at 2 pm to view the available time slots and book their make-up class if they wish to do so
- Please note that make-up class availability is on a first-come-first-serve basis, so we encourage you to book early to secure your preferred time slot.

Please, note, that we make every effort to provide a range of time slots for make-up classes. However, if there are no available time slots due to group capacity or if the suggested times are inconvenient for the parents' schedule, the amounts paid for missed classes are non-refundable. We sincerely apologise for any inconvenience caused and appreciate your understanding as we work diligently to provide the best possible make-up class options.

*Weather conditions - Please note that weather conditions do not fall under our cancellation policies. Therefore, any lessons cancelled by the parent, due to weather conditions are non-refundable.

*Illness – We understand that illness can sometimes prevent students from attending classes. However, no refunds will be provided for classes missed due to illness. Nevertheless, parents are always welcome to book a make-up class for eligible courses, providing an opportunity for students to catch up on the missed material.

*Classes cancelled by Inventor STEM School - At Inventor STEM School, we strive to maintain a consistent and progressive learning environment, and we make every effort to avoid cancelling classes. However, there are rare occasions when unforeseen events such as; teacher illness, inclement weather, or other circumstances beyond our control, may require us to cancel a class. In such cases, we will promptly notify parents of the cancellation and provide options for a make-up class if the cancelled course is eligible. If the course is not eligible for a make-up class, we will transfer the amount paid for the cancelled class to your family credit. Please note that refunds are not available in this situation, but the transferred amount can be used for future programs or services offered by Inventor STEM School. We greatly appreciate your understanding and cooperation as we navigate unforeseen circumstances, always aiming to provide the best learning experience for our students.

Last updated March 2024