Cancellation policies

Make-Up Class Policy

Please review the following information regarding our make-up class policy.

1. Make-Up Class Eligibility and Course Alignment

Eligible courses:
Science in Your World, Fun with Engineering, Mechanics for Beginners, Robotics for Beginners: Spike Essential, Smart Robotics: Spike Essential, Programming with Spike Prime, Mindstorms Robotics, Project Robotics.
Non-eligible courses:
Early Development, Discovering the World with Minecraft:EE, Programming with Minecraft:EE, Architecture, Game Development.
For these courses, missed classes are non-refundable.
Make-up classes can be booked only within the same course the student is enrolled in. For example, if a student misses two Mechanics for Beginners classes, they cannot schedule make-up sessions in Architecture.
Each missed class can be made up only once. If a make-up class is missed, it cannot be rescheduled, and the amount paid remains non-refundable.

2. Make-Up Class Structure

A make-up class means the student will attend two classes during the same weekend — their regular class plus the make-up class.
If the make-up class is scheduled immediately before or after the regular class, please provide your child with a snack and water. They may enjoy their snack under teacher supervision during the break.
Inform our reception team on the day of class if your child is scheduled for back-to-back sessions.
Make-up classes must be completed within the same semester and cannot be added as extra sessions in the next semester.

3. Booking Make-Up Classes

Parents can conveniently book make-up classes online using the link sent via email.
Available time slots are published every Wednesday at 2:00 PM for the upcoming weekend.
Bookings close on Friday at 2:00 PM.
Spots are first-come, first-served, so we encourage early booking.

We do our best to offer a variety of time slots. However, if no slots are available due to group capacity or scheduling conflicts, missed classes remain non-refundable. We appreciate your understanding.

Additional Policies

Weather Conditions:
Classes cancelled by parents due to weather are non-refundable.

Illness:
We understand that illness can occur. While no refunds are offered for missed classes due to illness, parents are welcome to book a make-up class (if eligible).

Classes Cancelled by Inventor STEM School:
We strive to avoid cancellations, but occasionally, unexpected events such as teacher illness, severe weather, or other unforeseen circumstances may require us to cancel a class.
In such cases:

Parents will be notified promptly.
If the course is eligible for make-up, a replacement class will be offered.
If the course is not eligible for make-up, the amount paid will be credited to your family account for future use.

Please note: Refunds are not provided in these cases. Thank you for your understanding as we work to ensure the best possible learning experience for all students.

Course Cancellation Policy

At Inventor STEM School, we understand that circumstances can change, and we’re here to help you with your cancellation request.
Our goal is to remain flexible and fair while ensuring the continuity of our programs. Please note that certain administrative or withdrawal fees may apply, depending on your payment method.

Payment Method: Block

There are no additional fees if your child has attended all paid classes but cannot continue in the same course or schedule.
Please notify us at least one week in advance so we can offer the spot to another student on our waiting list.
If you cancel before the last paid class, the remaining balance will be credited to your family account.
Your family credit can be used toward future programs such as: evening or weekend after-school classes, camps, preschool programs, birthday parties, activities for siblings

We strive to give your family flexibility and options to make the most of your experience with us. Please note that your family credit with us never expires and you would be able to use it anytime.

Payment Method: Semester

If you cancel before attending your last paid class, an early withdrawal fee of $50 will apply.
The remaining balance for unattended classes will be credited to your family account, which can be used for any future program, camp, or event.
If you prefer a refund to your debit or credit card instead of family credit, an additional administration fee of 3% (based on the total order amount) will apply.

Missed Classes Policy/Class Absence Policy

If a student is unable to attend a class, we offer make-up class options for eligible courses only.
Make-up classes allow students to complete the specific LEGO build or robotics project they missed during their absence.

Please note that missed classes are non-refundable.
Make-up sessions are the only option available for eligible courses to help students catch up on missed material.

Participation in make-up classes is completely voluntary.
If you prefer not to attend a make-up class, please let us know!
Our teachers prepare individual LEGO kits for each student and hold them after an absence. Informing us in advance helps us keep our kits organized and up to date.

CANCELLATION POLICIES