Cancellation policiesWhole purchase Cancellation Policy
If the entire order purchased (Block/Module/Year) is cancelled with more than 2 weeks prior to the start date (14 days or more in advance), we will issue a full refund minus the processing and cancellation fee. This fee is paid not to Inventor STEM School, but to the payment processing platform and is approximately 3-5%. For every cancellation which is less than 14 days the full amount will be transferred to your family credit account with Inventor STEM School and available for future use (which can be used towards any of our evening/weekend after school programs or camps).
Class Cancellation Policy
In case of an absence students may be eligible to do a makeup class to work on the topic they have missed. Please be advised that students will be eligible only with a minimum 24+ hour cancellation notice (via phone call or email). We do not offer any credits/refunds for notices which are less than 24 hours before or for absences without any notice at all.
Please, note that due to the nature and structure of some of our courses, we might not able to offer a make-up lesson and if this is the case, the amounts paid are non-refundable.
See the lists of eligibility for make-up courses below for more information.
*Weather conditions – please, note, that weather conditions do not fall under our cancellation policies, unless Inventor STEM School cancels the classes. It means that any lessons missed due to weather conditions are non-refundable.
*Covid or any other illness – if your child has been in contact with someone who has Covid and you have to self-isolate or if your family has Covid or Covid-like symptoms the child will be able to do a make-up class depending on course eligibility. You will still need to notify us per phone or via email so that your request is processed properly.
Make Up Policy
A make-up lesson is offered to children who have missed a class and have given appropriate notice (see above). Our team will do our best to find an available spot in a different group at the convenience of the parents schedule, our schedule and within the timeline of the semester.
* Please, note that the make-up lesson for a missed class can only be scheduled once, so if the child misses it, the amount paid is non-refundable.
Courses eligible for a make-up lesson
Make-up classes with another group are possible, however, due to the lesson structure, children will be following the same lesson as the other group.
Science in your world; Fun with engineering; Mechanics for beginners; Robotics for Beginners; Robotics with Scratch; Programming with Spike Prime; Mindstorms Robotics:
Make-up classes with another group are possible (depending on the availability of the other groups). Children will be working on the specific topic they have missed.
Courses not eligible for a make-up lesson
Programming with Scratch Junior; Discovering the world with Minecraft; Programming with Minecraft; Architecture, Game Development:
Due to the structure of these courses, make-up classes are not possible. In case of absence of these classes, the amounts paid are non-refundable.
**Please note we will always do our best to accommodate and provide make-up lessons in the case of notified absence and course eligibility. However, if there are no available time slots, if the groups are full, or if the times suggested are not convenient for the parents’ schedule, the amounts paid are non-refundable.
In case Inventor STEM School is cancelling the class due to the weather condition/teacher’s absence or Covid cases, the amount will be transferred to your family credit account with Inventor STEM School and available for future use (which can be used towards any of our evening/weekend after school programs or camps).
Last updated 13th July 2022